Read what my clients have to say
Laura helped us buy our first home. She was patient and supportive as we dealt with the very challenging 2021 housing market. Laura stayed in close contact with us after we entered contract and actively helped us work through some unexpected issues during escrow. Additionally, after the purchase completed, Laura generously helped us deal with some tasks necessary to make the home move-in ready.
Laura is a very kind person who treat us with respect but friendly. Also she is very responsive.
She is very professional and she takes care of everything that has to be fixed. During the process, once we got selected for renting the house, the paperwork was fast and smooth.
Manuel Olmedo Zazo
We requested Laura Lee to help to rent our Townhouse in Foster City. We were very impressed with her local knowledge, her experience, and her negotiation skills. She is honest, professional, and very responsive to resolve any difficulty issue and always can work out a solution for any problem that faced. She was able to get few very good potential renters right after showing the Townhouse. She was able to get us a higher rent than we expected. She did an excellent job to get the lease agreement coordinated and signed quickly. She help to pick the renter that has a good fit with the Landlord. We are very happy with her work and would recommend her to anyone for any Real Estate needs.
Laura was our agent for the sale of our condo, and she was really great to work with! She has a really positive energy. She helped make the process very smooth and easy for us. She is really detail-oriented, super responsive, and resourceful. She guided us through the entire process, from preparing the condo for sale to putting it on the market to accepting an offer. At every step, she answered all our questions promptly and was always available over phone, email, or text. Highly recommend her!
We worked with Laura to purchase our first home. Being in the Peninsula for the last few years, I knew that it was a tough market and that supply was tight. Additionally, we had a large search zone, starting from San Bruno all the way down to Santa Clara to find our home. Fortunately, Laura has intimate knowledge of the entire Peninsula and worked with us over 3 months to finally land our home.
She was very patient, understanding, resourceful, and communicative throughout the whole process. For example, when COVID restrictions required individual appointments to be set up, Laura was very quick to respond with availability (often times less than 24 hrs), retrieve home disclosures, and establish communication with the listing agent in order for us to get all the needed information to submit a bid. Given that most homes are in the market for 7-10 days, it was important for us to spend as much time as possible and sometimes return for a 2nd visit if we were to submit an offer.
During the negotiation and escrow process, Laura was very helpful to ensure that we would be able to close within 30 days. We had some unexpected challenges with our lender however Laura was able to remediate the situation and kept us informed of the process and brought us along when we needed to make a decision. As new homebuyers, we were learning as we went along and we couldn't have imagined doing this without anyone else.
We consider Laura not only our trusted advisor but also a dear friend that has helped us navigate a confusing/challenging real estate market. Thank you Laura!
It's been such a pleasure having Laura as our agent! Throughout the process of buying a home, Laura was flexible, super responsive, detail-oriented, and resourceful. Laura was always considerate and mindful of working around our son's nap times, our daughter's school time, and work schedules. Even when Laura was on a trip during the buying process on our home, she always made sure that she was reachable and checked in constantly. Whenever we had any questions or concerns, Laura made sure we had the right information needed. Laura is genuine, honest, and so down-to-earth; we never felt like this was just a "transaction"--which was such a breath of fresh air to us! We're also working with Laura to sell our condo, which puts us at ease because she manages to make a stressful process run smooth.
t maputi lam
Laura is an amazing agent. She was very professional and always kept us informed. We were under a time crunch to rent out our property. Due to Covid, we had trouble to get enough interested parties on our own. Laura stepped in and helped us. She took very professional photos and video to post on websites; she helped screen all interested applicants, showed them the property in person; and, she met with us to go over each application to help us make decisions. We were able to rent the place out in a week after she took over. It has been 6 months after, and I can't be more happier with the selected tenants. Thank you, Laura!!!!!
Laura was referred to us by our loan agent, who described her as honest and energetic, while we found Laura to be much more - she is flexible, resourceful, patient and delightful to work with! Being a local to the Peninsula with many friends and family in the area, Laura knew the neighborhoods through and through, which has helped us tremendously during our house hunt. House hunting during the first quarter of 2021 was quite stressful, with all the COVID regulations still in place and a surge in the number of buyers, competition had been very tough even just to tour the homes. Laura was always on top of scheduling and got us into all the homes that we wanted to see at the toughest times - weekends and after work. Each bidding war that we went through was like a roller coaster ride, and we are very thankful that Laura was there with us, holding our hands through every step of the way, giving us insightful suggestions while also guiding us to make the right decisions for ourselves. We are also very thankful to Laura’s parents, who took the time to look at the homes that we were interested in bidding and gave us honest feedback. Laura has also built a very solid reputation in a very short amount of time, the listing agent for the home bought specifically wanted to work with Laura because of her professionalism, which has helped us win an extremely tough bidding war. The appraisal process had been the most worrisome part of our home buying process. Historical low mortgage rates and high buyer interest has caused a shortage of appraisers and an extremely high likelihood of homes not appraised to value. Laura worked diligently to get the appraiser to come a week before the original scheduled time and provided the appraiser with all the relevant comps to represent the current market condition. We are very grateful to have closed on time with our home appraised to value. We highly recommend Laura and will be working with her again very soon to sell! - R & S
Working with Laura is a great experience. Laura is very professional , efficient and diligent . She find a desirable tenant for me less in a week ! Amazing !
Laura was a pleasure to work with both when assisting us finding and applying for an apartment in San Mateo but also in getting things in order when we decided to move on a year later. Just the thought of moving is painful, but Laura helped us arrange for cleaners and handymen to lighten the burden of handing back the keys.
When it comes time to purchase a home, I'll definitely have Laura in mind to reach out to.
I worked with Laura to rent a home recently and she was a pleasure to work with. Very professional while retaining a warm and friendly vibe. Immediately responsive throughout the rental process and flexible for any requests I made. Detail oriented. A strong and fair advocate for both the owners and the renter/buyer. She is a pleasure to work with.
Laura helped us find the perfect home in the Bay Area!
They say referrals are the best and this could not be more true. When my wife and I started on the journey to find a new home, we didn't really know where to start and consulted a couple of Redfin agents like most people as they browsed through listings. However, we didn't feel the connection with the Redfin agents so we asked our friends and one of whom referred us to Laura (who helped them sell their property during crunch time).
Needless to say, we are very happy with Laura! She's professional, courteous, down to earth, organized, knows the right people, and gets things done. From starting to look for a property to a ratified contract only took only two weeks! We didn't think we would be able to find the perfect home so quickly especially given the pandemic, but a home we did find. During the short process Laura suggested lenders, possible issues of properties from her experience, and how much things were to fix. Laura was also very cognizant of staying safe by wearing masks, bringing sanitizers and wipes at every showing. We were very comfortable with our safety. During the closing process Laura also coordinated with the lender, title company, and notary to make sure everything was in order.
All in all, we had a great experience with Laura and looking forward to working with her in the future!
Laura has been our go to person through out our home buying process. She is great with her time management, contacting us time to time, providing good estimates, showing property per our convenience, answering all our questions patiently and in detail. One thing we would definitely highlight is her positive attitude and giving perspective in terms of value - both financially and personally. She comes with great experience from her family being in same business for many decades. In Covid times she was very diligent and toured all houses we were interested on her own and made awesome videos for us to look at. We would finally go and check out only the ones we really liked. That was very helpful and thoughtful. We would recommend her for any of the home buying needs. She closed the deal for our home as well we could not be happier. She is wonderful!
Laura Lee with Compass was our Excellent find!! On the Peninsula, housing sales move quickly, and selling a family home from a distance I thought would be a difficult challenge. Not for Laura! She guided us smoothly through every step, and using DocuSign, it couldn’t have been easier. Laura is a warm, and very giving person, who went well beyond the normal duties of a realtor. Laura was totally there for us!!
Best Real Estate Agent Ever!
I've worked with many real estate agents in my lifetime selling and buying properties, but I've never experienced a more professional, knowledgeable, kind-hearted, and harder working agent as Laura Lee at The Cheung Group/Compass.
She recently helped my 83 year old mom sell her house in San Mateo in an extremely short and tight (self-imposed) deadline. With her ability to speak Mandarin as well as English, she was able to explain and discuss details with my mom to keep everyone well-informed and on the same page. On getting the house to market, Laura quickly helped us find reliable and quality contractors to get much TLC work done on time and on budget. She even helped supervise the movers on our behalf when we weren't able to be present. With us being away and in several different remote locations during the sales process, Laura diligently communicated via phone, text, email, and DocuSign's. She even went to the house daily to water all the newly planted trees and flowers to keep everything looking fresh and inviting. It's no wonder she got the house sold in barely a week, above asking and with multiple offers!
My review barely describes all that Laura has done for us. We are truly grateful. You'll just have to give her a call and determine for yourself--you won't be disappointed!
We couldn't have asked for a better agent -- period.
Selling a house is hard -- selling a house during a volatile time with an ongoing pandemic is much harder. We relied on her for not just her expertise in a real estate transaction, but also for all the other pieces that come with it (communication, negotiation, staging, sourcing, etc.).
She was extremely communicative and went above and beyond in taking care of all the small things that make a big difference. We relied on her for everything -- from prepping the house for a showing to consulting us on fixes and coordinating with contractors.
The bay area has a lot of great agents; however, if you are looking for someone to adapt to your working/communication style, you can't go wrong with Laura. She offered a true personal touch and the pride for her work is so apparent from day 1 through signing.
It was nice to know she was always a text/call away -- that peace of mind is so invaluable while selling a house :)
My wife and I had an amazing experience working with Laura. We were unsure of what we were looking for and were exploring various neighborhoods. Laura was very patient, helpful with great suggestions, attentive to details, and very responsive at anytime of the day and evening. It really made our purchasing experience easier. We would highly recommend Laura to any potential buyer.
Laura is an excellent real estate professional. She's extremely organized, detailed, friendly, and knowledgable. I appreciate that she communicated with my husband and me via text, and ran all the paperwork through docusign. Laura made what is usually a stressful process, seamless and easy. I highly recommend Laura to anyone who's looking to sell, buy, rent, etc.
I have purchased and rented dozens of homes over the past 30 years and Laura was by far one of the most knowledgeable, responsive, trustworthy and enjoyable agents I've had the pleasure of working with. I own numerous homes outside the area but was in the local market for a very unique home to rent long term while here on business. Laura found my family the perfect home, a spectacular fit and one that makes our time here feel like home. Thank you Laura!
Laura was a gem to work with! She worked with us throughout the holidays, was available at all hours and got back to us quickly. She even showed up to our 7am doc signing! She follows through. You will not fine anyone as pleasant as she is. I definitely recommend Laura!
To say "Thank You to Laura" is not enough. She gives it her 100+ percent attention to details. From our property searches, to negotiations and the final sale, she was always there. As questions arose, you would get a callback with an answer. With Laura's help, she was able to help me find a tenant 8 days later. That's Laura, the "Energizer Bunny"
Laura was our selling agent during the COVID times in 2020, and we are very glad to have found her!
We were planning to move out of the country within a few months, and selling the house in a safe manner (since this was during shelter in place due to COVID) and with someone we could trust was our top priority.
We first reached out to Laura via email after seeing all the great reviews on Yelp, and she responded very quickly with a time to meet over Zoom. On our first Zoom call (which was just 1.5 days later), we were immediately impressed by the research she had already done on our house, the area, and some recently sold houses and market analysis. She was also very pleasant to talk to and asked good questions to understand who we are and what our goals were. Needless to say, we decided to go with her after our call.
She was very communicative throughout the whole process and always kept us posted with every step. Since this was during COVID times, we had done almost everything digitally and virtually. We signed all the paperwork online, and even did our open house virtually. I took the photos and videos based on some instructions and she helped put together a great video for us and was also very open to the feedback we provided. She also suggested to have the potential buyers do a walkthrough outside the house and checked with the county's health office to make sure it was safe to do so before we did it.
During the offer process, Laura set up a Zoom call to review all the offers in details but she also summarized them very well for us and gave great recommendations on timing and strategy. We were able to get 4 offers one week after the virtual tour and landed at a price and an offer we were happy with. And of course throughout the whole process of closing, Laura was always quick, communicative, and really just took care of everything. We had a bit of a hiccup with our floor having some buckling problems and she immediately got her contractor to come check it out (following the county's safety rules).
On top of being a great seller agent, Laura is also such a caring person. She took care of a lot of things outside of her job duty such as helping us find a piano mover for our international move, and even making sure that after our furniture was moved away that we had sleeping mats to sleep with the night before we flew out. We would highly recommend Laura to anyone looking to sell a house and would gladly work with her again!
"Going the extra mile" and "Above and beyond" are terms that accurately describe Laura's dedication.
My family was involved in a 1031 Exchange needing to acquire a replacement rental property, apply for a pre-approval loan, as well as find a realtor, all within a 45 day window. While faced with these daunting tasks, a friend luckily recommended Laura Lee. After a brief introductory phone conversation, Laura was totally up to speed on our situation and ready to accept the challenge of helping us find a home within the limited time and budget.
Laura proved her mettles right away. She researched every prospective property we were interested in by personally inspecting every house and filming walk through tours on houses we were not able to visit. She also mapped out a schedule and bidding strategy within our 1031 Exchange deadline. Just days before the deadline, we were able to buy a house! Thanks to Laura's experience and guidance, we were able to purchase a property well within our price range.
Working with Laura was one of the best decisions we made. The amount of time and attention she provided to us made this whole experience a positive one. We highly recommend her for all your realtor needs.
As others have mentioned, Laura is an absolutely wonderful person. She is genuinely kind and as likeable as anyone you will meet. This alone is enough for me to have her as our agent, but she is so much more!
Our family recently worked with Laura to buy a house in Burlingame. The scenario was a little unusual, but Laura was open to our needs and did everything we could have possibly expected and more to get the job done. She was there for every step and even completed some tasks that I would not have expected any agent to do. Laura always had a friendly smile and made our entire family feel good about the process.
We have worked with several real estate agents in the past and almost all of them were fine, but now that we have met and worked with Laura, I know we weren't getting the best service possible.
Don't let the fact that she is such a wonderful person fool you, she is a great real estate agent too!
Also, kudos to Laura's Mother and Father, who are also in the business and were able to help us out as well. A complete team!
Laura defines "above and beyond" service in so many ways and makes me feel like I'm the only client she works with. It's no surprise to me that previous reviews here are all saying the same thing. Her professionalism and infectious positivity instantly put me at ease when we started working together, and she's demonstrated over and over that she totally has my family's best interests in mind. Her responsiveness and thoroughness are also unparalleled (I've worked in partner relationship management for 20 years myself so have high standards). Bottom line, Laura performed a miracle in that she took the stress out of what is normally a totally stressful process.
For our home purchase, Laura not only went out of her way to ensure our family won the bid (without having to crazily overbid even in this very competitive market), but after closing was a continuous, supportive presence in the home improvement process as well. She doesn't just know how to expertly close the deal; she's also an invaluable resource after closing given her excellent knowledge and long-standing relationships with local contractors and other professionals. She even lent me her key lockbox unsolicited to make it easier for the various workmen to access the house! I really haven't heard of a realtor who continues to help out a client this much after closing and definitely would have been completely lost without her help. If you're looking for a truly full service realtor who will close the deal and treat you like family in the process, Laura won't disappoint.
I had the opportunity to work with Laura in my recent apartment search. She was a great help and very professional in getting things done in timely manner. Within one week all the paperworks were done and we were in the apartment within two weeks. She managed all the communications between us and the owner very well. She took care of any issues and problems immediately and also communicated with us throughout the process. I highly recommend working with her.
I recently just sold my house and listed it for sale with the Chi Raie Cheung brokerage team. I am very pleased and grateful for the expertise and advice Laura provided. From preparing the house prior to going to market through the close of escrow, Laura continually demonstrated a high level of professionalism and attention to detail. Her warm personality made communication an ease and I hope to get an opportunity to work with her again. I highly recommend Laura!
vivian truong sf
If I could give 10 stars, I would.
I've worked with a good number of agents for various properties around the Bay Area. None has ever stepped up to the plate for her clients like Laura has. When you talk about people going above and beyond in customer care, this should be the bar. Sounds hyperbolic but these words couldn't be truer. Let's take this through the steps:
1. My family bought a condo on the peninsula. We are less familiar with the properties around there as we live in SF. We met Laura and she was incredibly warm & genuine. No salesperson demeanor. She made everything quite clear.
2. BONUS: she's local so she knows a lot.
3. We got the place! This is after her advice on the bid and what was appropriate based on comps.
4. Great, place is my family's but it's old and in dire need of updating. Laura offered to get rough estimates for us in the remodel work.
5. Unprompted, she then gave us several referrals for people/places she knew to be good or used by her own friends/family.
6. Dealing with the HOA is new to us and has been quite frustrating/unclear. Laura checked in with us, again, unprompted, to see if we were having trouble. We were. She then stepped in.
7. I won't go into all the details but she not only reached out to the people we had trouble communicating with, she went out of her way to get a floorplan for us. Who does this? I've never encountered an agent who not only stays in touch well beyond the sale, but takes her own time and energy to make sure things remain smooth.
In sum, I cannot stress how wonderful Laura is at what she does. She was an incredible find and if you are looking, she's the agent on whom you can depend. Thank you, Laura.
Laura is an excellent real estate agent. She sold my home in about a week for over asking price in Hercules. She went the extra mile to make sure that a few walls of the house were repainted (result of 3 kids), and that the landscaping was clean and immaculate prior to our first day of showing. The paperwork was a super easy process, and her open house was great. Most importantly, her attitude is great and she really looks out for your best interest. In my opinion, after going through about 4 real estate sales and purchases in my life, the difference between a good and a bad agent, is communication. I've had agents who wouldn't respond for DAYS on something relatively urgent. No return of calls, email, or texts. When we first started doing business with Laura, she would get back to me within the hour - at MOST. Usually I would get a response to a question in a matter of minutes. Her communication is on a different level. To me, that means that she actually gives a darn about her clients. I would highly recommend her to act as your agent to buy or sell.
Laura helped us in all aspects from purchase negotiating to closing.
It was such a pleasant to work with Laura. She helped us in resolving many issues in time while we were away. She worked overtime and be available to help us when needed. We felt so lucky and are really appreciate have Laura to make our purchasing completed successfully.
Laura is simply amazing! It was an absolute pleasure working with her; her market knowledge, positive attitude and understanding the client's expectations really eased our home buying experience. We were looking for a property for more than 2 years. Laura was proactive with her showings and paperwork processing which helped us not only to find but also close our apartment deal within weeks. Thank you Laura, keep up the great work!!
Laura was a great buyers agent. She grew up in the San Mateo area and has family nearby, which was helpful in the buying process as we were evaluating the pros and cons of the neighborhood.
This home purchase was on behalf of my parents. I found Laura to be patient in answering questions, responsive, knowledgable, and also able to answer questions in Mandarin, which was very helpful in terms of helping my parents understand the purchase and HOA considerations. I'd definitely recommend!
I knew Laura's mother, Chi-Raie Cheung for over 20 years. Chi-Raie helped me to buy my home in Burlingame 18 years ago. Laura stepped in this time to help me and sell the same home. Laura is very kind, detailed and treated the house like her own home. She is very prompt to all the works/inspections that need to be done. She coordinated all the contractors, inspectors and staging in the upmost excellent manner. The flyers/brochures, small snacks, broker tours etc were well received. I definitely recommend Laura to be your real estate broker.